Frequently Asked Questions

Owned by Tammy Wigg (Unlicensed)
Last updated: Mar 25, 2021 by Former user (Deleted)

What are the changes to heavy vehicle registration?

Changes to heavy vehicle registration are progressively being introduced to benefit industry.  Visit the NHVR website - Changes to heavy vehicle registration for fact sheets and more information.

What is the new National Heavy Vehicle Plate?

A new national heavy vehicle plate will be introduced from 1 July 2018.  Visit the NHVR website - National heavy vehicle plates for more information.

What if my registration details are wrong in the NHVR Portal?

State and Territory transport authorities continue to deliver registration services.  Participating jurisdictions provide read-only information to the NHVR and is visible to operators through the NHVR Portal.  Operators will not be able to make changes to registration information through the Portal and should continue to direct any queries about or corrections to registration information to their state or territory transport authority.

I need to change my registration details, how do I do this?

State and Territory transport authorities continue to deliver registration services.  Participating jurisdictions provide read-only information to the NHVR and is visible to operators through the NHVR Portal.  Operators will not be able to make changes to registration information through the Portal and should continue to direct any queries about or corrections to registration information to their state or territory transport authority.

I'm having trouble linking my registration accounts in the NHVR Portal, can you do it on my behalf?

Unfortunately, no.  The questions asked in the Link Registrations wizard are designed to validate that you are authorised to view the registration information.  The information provided by the user must match the information in the NHVR Heavy Vehicle database as part of confirming that the user is authorised.  Where a mismatch has occurred, the mismatching information is not highlighted for security purposes as this may provide an unauthorised person with hints on how to gain access to the information.  We recommend that you review the help material and confirm the information you are entering is correct.  If you are still having difficulties, you will need to contact the relevant state or territory transport authority to confirm the information the jurisdiction has on record.  

Can you print out information for me and post it to me?

For security reasons, the NHVR cannot print registration information out for customers unless they have this for completed a Registration Data Holdings Certificate request form and paid the $48 fee.  

The  online NHVR Portal enables users to print information, export it to a PDF file or download the information as a CSV file free of charge.  The information can be accessed 24 hours a day, 7 days a week and the information is current (within 48 hours of changes being made by the jurisdictions). We encourage users to use the NHVR Portal as it is the most cost effective and efficient method for obtaining information about their registration records.  See Getting Started to create a user and customer account in the NHVR Portal.

Can you email information to me?

For security reasons, the NHVR cannot email registration information to customers.  Customers can request a certificate to be posted by completing a Registration Data Holdings Certificate request form and paying the $48 fee.  

The  online NHVR Portal enables users to print information, export it to a PDF file or download the information as a CSV file free of charge.  The information can be accessed 24 hours a day, 7 days a week and the information is current (within 48 hours of changes being made by the jurisdictions). We encourage users to use the NHVR Portal as it is the most cost effective and efficient method for obtaining information about their registration records.  

Why can't I see my NT registrations?

Northern Territory vehicle registrations are no available in the NHVR Portal at this time.  

Can I see what vehicles have permits/PBS/accreditation through the NHVR Portal - Registration Service?

Not yet, but we are working on it.  Information about improvements will be published through the NHVR Portal Newsfeed and through the On The Road publication.  

Can I see the registration history for my vehicles through the NHVR Portal?

Not yet, but we are working on it.  Information about improvements will be published through the NHVR Portal Newsfeed and through the On The Road publication.  

Who can see my registered vehicles through the NHVR Portal?

Administrators of a customer account can invite users to the customer account to view information pertaining to their account.  Customer administrators control and manage who has access.  See Update Customer Accounts for more information on managing users.   You can monitor who has access your registration records through the Data Request Log. 


Only authorised NHVR employees who have a job requirement to view information can view heavy vehicle registration records.  Not all NHVR employees can access heavy vehicle registration information.  

The NHVR Portal tracks all access to the system and this is logged for monitoring and auditing purposes.  

My registration status is Registered however the expiry date has passed?

The Expiry date is the true indicator of effective status. Depending on the jurisdiction, the registration Status may continue to show as 'Registered' unless a vehicle registration is deliberately 'Unregistered' or 'Suspended'. The Expiry date reflects the expiry date of the most recent registration and if that date has passed then the vehicle should be considered as "Unregistered".  For more information, contact the state or territory transport authority.