I am having trouble uploading an attachment

Owned by John Barry
Last updated: May 11, 2018 by Linda MacDonald (Unlicensed)
1 min read

Answer: 

When attaching files, make sure you wait until the file has finished uploading. A successful upload is shown by the progress bar turning completely blue and a pop up notification in the bottom left of the screen. Also, remember the attachment file size must be less than 20mb.

Alternatively you may be trying to upload an attachment that is too large or is not an acceptable file type:

.doc

.docx

.xls

.xlsx

.vsd

.vsdx

.txt

.png

.gif

.cad

.jpg

.png

.pdf

If you are sure the file size and type are correct then please phone the NHVR Call Centre for support.


The current maximum file size that can be uploaded is 20mb per file.