Phone the NHVR Call Centre

Phone: 13 NHVR (13 64 87)

Standard call charges apply (check with your phone provider).

Call Centre: 7:00am – 5:00pm (AEST) Monday to Friday

Closed on weekends and all national public holidays

Office: 7:00am – 5:00pm (AEST) Monday to Friday

*Closed on weekends and all public holidays in Brisbane, Queensland

Use the Help Centre 24/7

Navigate to Help located in the top navigation bar.

You can access this on all screens - whether you are logged in or not.
Select the Customer Help Centre.

Login screen with slide out help

3. Use 'Toggle' in the left corner of the Help Centre to open the side navigation menu or use

the 'Search' function to find the related Help Article.

Select a topic from the Help Articles menu.
Use the side navigation menu or use Search to find the related Help Article.
Click on at the bottom of the slide out screen, to view the full Help Centre website.

Select the Help Centre – Customer drop-down menu in the side navigation panel to browse the available topics.
Review the FAQs.
Select Webinars, Videos and Training for further information.