All FAQs

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GETTING STARTED

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How do I apply for an access permit?
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How does Portal Forms work?
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I am having trouble resetting my password, what should I do?
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I can't remember my password, how do I reset it?
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I received an email with a link to log into the Portal, why can't I login?
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What functionality or benefit does the NHVR Portal provide?
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What is a tour?
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What is Portal Forms?
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What is the difference between an existing access customer and a new access customer?
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What is the NHVR Portal and what does it do?
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What is the Road Manager Module?

HOME SCREEN

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What is the number near the bell symbol on the home screen?

VEHICLE CONFIGURATION

VEHICLE TYPES

APPLICATION TRACKER

> Route Planner

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Can I request ‘all’ roads or a ‘blanket approval’ for a state or council?
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Differences between Route Planner and Journey Planner
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Does the Route Planner use artificial intelligence?
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How do I know what Routes or Areas belong to a local Road Manager?
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How does the route planner decide the preferred route?
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Is GIS data (the proposed route information) attached to permit applications?
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Using Route Planner
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What if I want more than one route or area?
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What is a single route?
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What is a waypoint?
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What is an area application?
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Where does the Route Planner get its data from?
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Why can't I move the waypoint past the end of a road or area?
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Why can't I see all of the Road Layers in Route Planner?
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Why do I have to submit multiple applications for multiple routes or areas?

> Payment

> Apply to Amend, Renew or Cancel a Permit

CASE TRACKER

TASK TRACKER

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What is the difference between a Task, Note and Request?

PERMIT LIBRARY

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What form should I use if my permit has been defaced, destroyed, lost or stolen?
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What is the Permit Library?
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Where can I find my permit?

REPORTS

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Can I customise the reports?

INFORMATION HUB

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Do I need to log in to use Route Planner?

ACCOUNT

> Administrator

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Who can create/delete a custom tab that is seen across the account by all users?

MY PROFILE

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How do I add, change or remove an administrator role?
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How do I check my user role?
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I can't remember my password, how do I reset it?
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What does my role allow me to do on the Portal?
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Who can create/ delete a custom tab?
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Why can't I perform some functions - the system says I don't have access.

SYSTEM

>Tables

Recent Updates

Need more help?

Contact us on: 1300 MYNHVR (1300 696 487)

Standard 1300 call charges apply (check with your phone provider). Hours of operation 7:00am – 5:00pm (AEST) Monday to Friday. Closed on weekends and all national public holidays.

*The NHVR Help Centre is updated periodically as new functionality and fixes are loaded into the NHVR Portal. While every effort is made to ensure currency, the Help Centre updates are scheduled based on priority. The most recently updated articles will be displayed under 'Portal Updates'. While the NHVR has taken every possible precaution with the creation of the files, images and instructions within the Help Centre, they are downloaded and used at your own risk. If you do not have Adobe Reader it can be downloaded free by clicking the Get Adobe Reader icon below.

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