Browse by Topic

GETTING STARTED

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  How do I apply for an access permit?
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  How does Portal Forms work?
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  I am having trouble resetting my password, what should I do?
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  I can't remember my password, how do I reset it?
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  I received an email with a link to log into the Portal, why can't I login?
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  What functionality or benefit does the NHVR Portal provide?
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  What is a tour?
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  What is Portal Forms?
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  What is the difference between an existing access customer and a new access customer?
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  What is the NHVR Portal and what does it do?
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  What is the Road Manager Module?

HOME SCREEN

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  What is the number near the bell symbol on the home screen?

VEHICLE CONFIGURATION

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  Check the change/audit history on a vehicle configuration
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  Copy or archive an existing vehicle configuration
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  How do I attach Trailers or Dollies?
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  How do I measure Ground Contact Width?
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  I can't see my vehicle configuration in the list, how do I apply?
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  I created and saved a vehicle configuration but now can't find it, where has it gone?
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  I'm trying to build a custom vehicle configuration but the components do not exist?
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  Update / make changes to an existing vehicle configuration
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  What are the common Vehicle terms and measurements used in the Portal?

VEHICLE TYPES

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  B-TRIPLE - Where do I find a B-triple vehicle in the list?
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  PBS - Do I need a Performance-Based Standards Permit?
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  PRIME MOVERS - How do I apply for a permit when I am using multiple prime movers, for example push-pull units?
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  SPV (South Australia) - What is a Certificate of Approval for Road Travel?

APPLICATION TRACKER

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  Do I need third-party approval?
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  How do I check my permit payment and application is submitted?
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  I attached a document but can't see it, where has it gone?
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  I created and saved an application but now I can't find it?
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  I made a change to an application but it has gone?
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  My attachments won't load but I don't get an error message?
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  Should I apply for a single route or area per application
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  What are ‘Legacy Case Numbers’?
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  What are the application processing times?
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  What is the maximum file size I can attach?
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  Where can I find information about gazette notices or permit based schemes?
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  Why can't I submit a permit application?
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  Why can't I update a submitted application?
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  Will the NHVR secure third party approval for my amendment application?

> Route Planner

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  Can I request ‘all’ roads or a ‘blanket approval’ for a state or council?
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  Differences between Route Planner and Journey Planner
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  Does the Route Planner use artificial intelligence?
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  How do I know what Routes or Areas belong to a local Road Manager?
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  How does the route planner decide the preferred route?
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  Is GIS data (the proposed route information) attached to permit applications?
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  Using Route Planner
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  What if I want more than one route or area?
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  What is a single route?
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  What is a waypoint?
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  What is an area application?
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  Where does the Route Planner get its data from?
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  Why can't I move the waypoint past the end of a road or area?
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  Why can't I see all of the Road Layers in Route Planner?
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  Why do I have to submit multiple applications for multiple routes or areas?

> Payment

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  Can I amend a permit without a fee applying?
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  How much does it cost to renew a permit?
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  How much will it cost me to get approval from a state road authority and one Road Manager for an area?
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  How secure are payments made through the NHVR Portal?
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  If I travel through multiple Road Manager boundaries for a single route, how much will this cost?
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  If I travel through multiple Road Manager boundaries for an area application, how much will this cost?
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  Our company doesn’t have a business credit card, we always used cheque how can we submit permit via NHVR Portal?
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  What are the costs/ fees for a permit application?

> Apply to Amend, Renew or Cancel a Permit

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  Can I amend a permit without a fee applying?
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  Can I apply for an amendment with the NHVR if my permit was issued by another transport authority?
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  Can I make an amendment when my application is being assessed?
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  How do I make an amendment?
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  I received my permit, but it is only for a day trip and I need it to include night travel. What should I do?
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  What has changed with the process for amending a permit application?
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  What is an expedited renewal?
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  What is the process for amending a permit application?
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  When amending a permit application, what is the difference between a minor route variation and adding a route or area?
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  When can I make an amendment?

CASE TRACKER

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  How can I match Permit Case numbers to the old reference numbers?
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  How does Portal Forms work?
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  How long does it take to process an application?
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  I see a road manager has refused consent, how do I request a review of that decision?
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  My attachments won't load but I don't get an error message?
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  What are the default columns for Case Tracker?
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  What is the difference between a Task, Note and Request?
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  Will I still be notified if there is any missing information needed to process my application?

TASK TRACKER

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  What is the difference between a Task, Note and Request?

PERMIT LIBRARY

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  What form should I use if my permit has been defaced, destroyed, lost or stolen?
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  What is the Permit Library?
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  Where can I find my permit?

REPORTS

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  Can I customise the reports?

INFORMATION HUB

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  Do I need to log in to use Route Planner?

ACCOUNT

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  2. Managing account – Details, users and access
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  3. Managing account - User types and roles
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  4. Managing account - Add and remove users
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  5. Changing accounts - How to change between active accounts
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  How do I add, change or remove an administrator role?
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  How do I find out who my administrator is?
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  How do I see all the users in my Account?
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  How many users can I add to my Account?
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  What is the difference between an existing access customer and a new access customer?

> Administrator

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  Who can create/delete a custom tab that is seen across the account by all users?

MY PROFILE

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  How do I add, change or remove an administrator role?
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  How do I check my user role?
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  I can't remember my password, how do I reset it?
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  What does my role allow me to do on the Portal?
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  Who can create/ delete a custom tab?
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  Why can't I perform some functions - the system says I don't have access.

SYSTEM

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  How do I check the Release Number/ Version?
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  How do I play/ turn off a tour that has pop up screen instructions?
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  How secure are payments made through the NHVR Portal?
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  I am having trouble resetting my password, what should I do?
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  I am having trouble uploading an attachment
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  I find the NHVR Portal difficult to use, can I get help to submit my applications?
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  I have been locked out of the NHVR Portal, what should I do?
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  I received an email with a link to log into the Portal, why can't I login?
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  What happens to feedback I have given about the NHVR Portal?
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  What is the NHVR Portal and what does it do?
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  What mobile devices does the NHVR Portal work on?
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  Where do I find the NHVR Portal privacy policy?

>Tables

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  Who can create/ delete a custom tab?
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  Who can create/delete a custom tab that is seen across the account by all users?
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  Why can't I delete a table column on a tab?