Join an existing customer account

To use the NHVR Portal you must be a member of an Account. Access between a user and customer account is a two- way approval process and both parties must accept membership for the account to be visible or accessible.

 To access an existing account you can:

• Be invited to join by the Account Administrator
• Request to join (ask to be invited)

 Invitation to Join 

1. Open the NHVR Portal – Customer www.service.nhvr.gov.au.
2. If you have an invitation to join an existing account (from the account administrator), you will see this screen.
3. Click Manage Memberships.
4. Navigate to the drop-down under Membership Status > Accept or Reject Membership.
5. Complete the login process.

Invitation to Join – via email 

You may also receive an email advising you that you have been invited to join an account. 

1. Click the link in the email to accept or reject the invitation.
2. The NHVR Portal will open.
3. Complete the login process.

Request access 

1. Open the NHVR Portal – Customer www.service.nhvr.gov.au.
2. Select Join an Existing Account.
   
3. Click Join Customer Account.

4. Enter the Account Number (RCN) for the account you wish to join.

   The account administrator will be able to provide you with the RCN or contact the NHVR to obtain the RCN.

   
   

5. The status of your request will be visible on the Manage User Memberships screen.