Select the example below that best describes you:

I am an existing NHVR Portal User:

We have set up your account and also set the main contact listed in existing Accreditation records as the account admin user. Additional Accreditation contacts will be added to the account with ‘User submitter’ permissions.

Log in using your existing password
Accreditation will display in the side navigation
To use the service complete Identity Verification if you have not done so in the past
Set up your nominated ‘Legal Representative’
You can now view your Accreditation records within the NHVR Portal.

For existing accounts, if your existing NHVR Account name is different to your Accreditation Account Name it is possible a duplicate account may have been set up when NHVAS data was transferred into the NHVR Portal.

Where there is a different registered company name (ACN) to the ABN or company initially set up in the NHVR Portal, these accounts will need to be merged.

Please contact the NHVR Call Centre for help in merging duplicate accounts.

I have never used the NHVR Portal before:

We have set up your account and also set up the main contact the *Director and/or Individual as the Legal Representative on the account and the admin user.

Note: *The Legal Representative for an ACN registered company must be a current director and for an individual is the name that the accreditation is granted.

Log in by selecting ‘Forgot your password’ on the login page (https://www.service.nhvr.gov.au)
Use the exact address your received this email on as your login
Set up a new password and then return to the NHVR Portal and login
Accreditation will display in the side navigation
To use the service complete Identity Verification if you have not done so in the past
Set up your nominated ‘Legal Representative’
You can now view your Accreditation records within the NHVR Portal.

Other Helpful Content

User Roles & Permission Levels

4. Managing account - Add and remove users

/wiki/spaces/DCE/pages/1836212