Navigate around Case Tracker

1. Navigate to the case via Case Tracker.
   
   
   
   
2. Change the view by creating tabs, adding columns and using filters.  
   

Checking Permit Status/ Progress

1. Navigate to the case via Case Tracker.
2. View the Case Status column in the table.
3. The colour of the status identifies who the permit application is currently 'with' in terms of action
   
   
   
   
   
4. If the permit is with the Road Manager, open the case to view the decisions tab to check on the consent progress with each Road Manager.
   
   
   

   Case Status Workflow

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   Case Status Definition

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   Case Status	Reason
   Closed – Migrate to Permit	Renewal case that is split into multiple cases
   Closed – Duplicate	Case has been identified as a duplicate of an existing case
   Closed – Withdrawn	Case withdrawn by the Customer or Regulator
   Closed – Other	Case closed due to some other reason (see Case Notes for details)
   Closed – Non-Responsive	Case closed due to non-responsive customer (No response for 14 days)
   New	Entry state for all permit applications submitted through the Portal
   Being Assessed	For all checks a Case Officer performs pre-consent issuance
   Assigned	Case has been assigned to a Regulator User
   Cust Info Req’d	Initial Assessment requires further information from the Customer
   Delegated	Case has been delegated to a sub-delegated Regulator
   Consent Requested	Case has had it’s consents issued to Road Managers
   Closed – Expired Decision	When the Road Manager did not respond during the initial period and an additional 56 days
   Closed – Under Notice	Initial assessment confirms the whole route is under notice
   Finalising Outcome	Case has all consents in final states with one or more granted or refused states
   Completed	The case is considered complete that will eventuate (Road Managers approved application)
   Application Refused	Case has resulted in the application being refused (Road Managers refused application)
   Closed – In Principle	When an in-principle application has been completed (PBS vehicles)
   Closed - Superseded	When a case has been renewed or amended

   Consent Status Workflow

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   Consent Status Definitions

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   Consent Status	Reason
   New	Consent has been issued to Road Managers
   Granted Notice	When consent is not required as the request can operate under notice
   Granted Pre-Approval	The consent is granted using a pre-approval held by the NHVR and Road Manager
   Closed – Withdrawn*	Case withdrawn by the Customer or Regulator
   Closed – Duplicate*	Case has been identified as a duplicate of an existing case
   Closed – Other*	Case closed due to some other reason (see Case Notes for details)
   Assigned	Consent has it’s assigned value updated from the Case Tracker prior to assessment
   Assessment	Road Manager indicates that they are performing their assessment (Start Assessment button)
   Overdue Decision	Consent request has exceeded the approved SLA duration (>28 days or Extended Period)
   Response Received: Under Review	Road Manager has responded to the consent
   Consent Extended	Road Manager has been given an extension of time
   Cust Info  Req’d	Consent is with Customer for more information
   Closed – Non-Responsive*	Case closed due to non-responsive customer (No response for 14 days)
   Granted with Con’s	Regulator user reviews and accepts the consent as Granted with Conditions
   Refused	Regulator user reviews and accepts the consent as Refused
   Granted	System automatically accepts the response