Navigate around Case Tracker

As your permit application is processed it will move through Case Tracker (Customer view) and into Consent Tracker (Road Manager view) before it is finalised or closed.

To find out how your permit application is progressing, you can check on the status of the permit application at any time using Case Tracker.

Navigate to the case via Case Tracker.
Change the view by creating tabs, adding columns and using filters.

Checking Permit Status/ Progress

Navigate to the case via Case Tracker.
View the Case Status column in the table.
The colour of the status identifies who the permit application is currently 'with' in terms of action

If the permit is with the Road Manager, open the case to view the decisions tab to check on the consent progress with each Road Manager.

Case Status Workflow

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Case Status Definition

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Case Status	Reason
Closed – Migrate to Permit	Renewal case that is split into multiple cases
Closed – Duplicate	Case has been identified as a duplicate of an existing case
Closed – Withdrawn	Case withdrawn by the Customer or Regulator
Closed – Other	Case closed due to some other reason (see Case Notes for details)
Closed – Non-Responsive	Case closed due to non-responsive customer (No response for 14 days)
New	Entry state for all permit applications submitted through the Portal
Being Assessed	For all checks a Case Officer performs pre-consent issuance
Assigned	Case has been assigned to a Regulator User
Cust Info Req’d	Initial Assessment requires further information from the Customer
Delegated	Case has been delegated to a sub-delegated Regulator
Consent Requested	Case has had it’s consents issued to Road Managers
Closed – Expired Decision	When the Road Manager did not respond during the initial period and an additional 56 days
Closed – Under Notice	Initial assessment confirms the whole route is under notice
Finalising Outcome	Case has all consents in final states with one or more granted or refused states
Completed	The case is considered complete that will eventuate (Road Managers approved application)
Application Refused	Case has resulted in the application being refused (Road Managers refused application)
Closed – In Principle	When an in-principle application has been completed (PBS vehicles)
Closed - Superseded	When a case has been renewed or amended

Consent Status Workflow

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Consent Status Definitions

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Consent Status	Reason
New	Consent has been issued to Road Managers
Granted Notice	When consent is not required as the request can operate under notice
Granted Pre-Approval	The consent is granted using a pre-approval held by the NHVR and Road Manager
Closed – Withdrawn*	Case withdrawn by the Customer or Regulator
Closed – Duplicate*	Case has been identified as a duplicate of an existing case
Closed – Other*	Case closed due to some other reason (see Case Notes for details)
Assigned	Consent has it’s assigned value updated from the Case Tracker prior to assessment
Assessment	Road Manager indicates that they are performing their assessment (Start Assessment button)
Overdue Decision	Consent request has exceeded the approved SLA duration (>28 days or Extended Period)
Response Received: Under Review	Road Manager has responded to the consent
Consent Extended	Road Manager has been given an extension of time
Cust Info Req’d	Consent is with Customer for more information
Closed – Non-Responsive*	Case closed due to non-responsive customer (No response for 14 days)
Granted with Con’s	Regulator user reviews and accepts the consent as Granted with Conditions
Refused	Regulator user reviews and accepts the consent as Refused
Granted	System automatically accepts the response