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Tasks on a case
Tasks on a case
- Navigate to the case via Task Tracker or Case Tracker.
Add a task on a case
- Select the Case (via Task Tracker or Case Tracker) and click to open.
- Go to Case Management > Tasks> Add Task
- A New Task will open where you can choose a template for the Task, assign the task and add a due date for completion.
- Add any additional notes and upload Reference files, then Submit Request.
Update/ Change a task on a case - Open Case Tracker and select the Case and click to open.
OR - Open Task Tracker and search for task, for example on Activity assignee or Due date. Cllick the edit pencil tool to open.
- Go to Case Management > Tasks
- Expand the view of the Task using the arrow on the right of the Task
- Update the required information.
Remove/ Withdraw a task on a case
- Open Case Tracker and select the Case and click to open.
OR - Open Task Tracker and search for task, for example on Activity assignee or Due date. Cllick the edit pencil tool to open.
- Go to Case Management > Tasks
- Expand the view of the Task using the arrow on the right of the Task
- Select WITHDRAW at the bottom of the Task detail.
- A pop up warning will display, select YES to complete.
, multiple selections available,
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