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To open the Case, navigate to the case via Task Tracker or Case Tracker.
Adding
Add a task
on a case
Select the Case (via Task Tracker or Case Tracker) and click to open.
Go to Case Management > Tasks> Add Task
A New Task will open where you can choose a template for the Task, assign the task and add a due date for completion.
Add any additional Notes and upload Reference files, then SUBMIT REQUEST.

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Image Modified
Updating

Update/
Changing
Change a task
on a case
Open Case Tracker and select the Case and click to open.
OR
Open Task Tracker and search for task, for example on Activity assignee or Due date. Click the edit pencil tool to open.
Go to CASE MANAGEMENT > TASKS
Expand the view of the Task using the arrow on the right of the Task
Update the required information, including adding any relevant Comments.

Removing
Remove/
Withdrawing
Withdraw a task
on a case
Open Case Tracker and select the Case and click to open.
OR
Open Task Tracker and search for task, for example on Activity assignee or Due date. Cllick the edit pencil tool to open.
Go to CASE MANAGEMENT > TASKS
Expand the view of the Task using the arrow on the right of the Task
Select WITHDRAW at the bottom of the Task detail.
A pop up warning will display, select YES to complete.

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