Help Articles

Everything you need to know about using the NHVR Portal

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Portal Forms Page: 1 Case Details Tab Page: 2 Case Management Tab Page: Export / Extract Data Page: Print or Save Page: Record keeping View all Permit Library Filter by label There are no items with the selected labels at this time. View all Home Screen Page: Browser requirements Page: Consent reports Page: Create, save and print a report Page: Help and User Support Page: Layout Tabs View all Case Tracker Page: 1 Case Details Page: 2 Case Management Page: 4 Decisions Tab Page: 5 Timeline Page: Add, update and remove notes on a case View all Route Planner Page: 3 Route Management Page: 3 Route Management Tab Page: Copy of Glossary of Map Tools Page: Route Planner - Map Layers Page: Using Route Planner View all	Task Tracker Page: Add, update and remove tasks on a case Page: Navigate tables in Task Tracker Page: Notifications & Tasks Page: View cases by user View all Conditions Library Page: Add custom conditions Page: Add standard conditions Page: Standard conditions import template Page: Use shared condition sets View all Information Hub Page: Copy of Glossary of Map Tools Page: Route Planner - Map Layers View all Reports Page: Consent reports Page: Create, save and print a report Page: Export / Extract Data Page: Export / Extract Data in Case Tracker Page: Layout Tabs View all

Recent Updates
Page: Release 4.4.1 - February 2019 Page: Release 4.4.0 - February 2019 Page: User Feedback Page: Glossary of Portal Terms Page: Browser requirements Page: Help and User Support Page: Release 4.3.0 - January 2019 Page: Release 4.2.1 - December 2018 Page: Route Planner - Map Layers Page: Release 4.2.0 - December 2018

FAQs

Quick answers to a few common
questions about the NHVR Portal

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Quick Links

Portal
Updates

Page:

Release 4.2.0 - December 2018
Page:

Release 4.1.2 - November 2018
Page:

Release 3.8 - April 2017 (Major Update)
Page:

Release 3.8.1 - May 2017 (Minor Update)
Page:

Release 3.8.2 - May 2017 (Minor Update)

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Need more help?

Call the RM Hotline number for support (1300 880 493) or email RM.enquiries@nhvr.gov.au

Standard 1300 call charges apply (check with your phone provider). Hours of operation 7:00am – 5:00pm (AEST) Monday to Friday. Closed on weekends and all national public holidays.

*The NHVR Portal Help Centre is updated periodically as new functionality and fixes are loaded into the NHVR Portal. While every effort is made to ensure currency, the Help Centre updates are scheduled based on priority. The most recently updated articles will be displayed under 'Portal Updates'. While the NHVR has taken every possible precaution with the creation of the files, images and instructions within the Help Centre, they are downloaded and used at your own risk. If you do not have Adobe Reader it can be downloaded free by clicking the Get Adobe Reader icon below.

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