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As your permit application is processed it will move through Case Tracker (Customer view) and into Consent Tracker (Road Manager view) before it is finalised or closed. To find out how your permit application is progressing, you can check on the status of the permit application at any time using Case Tracker. |
- Navigate to the case via Case Tracker.
- Change the view by creating tabs, adding columns and using filters.
Checking Permit Status/ Progress
- Navigate to the case via Case Tracker.
- View the Case Status column in the table.
- The colour of the status identifies who the permit application is currently 'with' in terms of action
- If the permit is with the Road Manager, open the case to view the decisions tab to check on the consent progress with each Road Manager.
Case Status Workflow
Expand title Click here to view Case Status Definition
CaseExpand title Click here to view Case Status
Reason
Closed – Migrate to Permit
Renewal case that is split into multiple cases
Closed – Duplicate
Case has been identified as a duplicate of an existing case
Closed – Withdrawn
Case withdrawn by the Customer or Regulator
Closed – Other
Case closed due to some other reason (see Case Notes for details)
Closed – Non-Responsive
Case closed due to non-responsive customer (No response for 14 days)
New
Entry state for all permit applications submitted through the Portal
Being Assessed
For all checks a Case Officer performs pre-consent issuance
Assigned
Case has been assigned to a Regulator User
Cust Info Req’d
Initial Assessment requires further information from the Customer
Delegated
Case has been delegated to a sub-delegated Regulator
Consent Requested
Case has had it’s consents issued to Road Managers
Closed – Expired Decision
When the Road Manager did not respond during the initial period and an additional 56 days
Closed – Under Notice
Initial assessment confirms the whole route is under notice
Finalising Outcome
Case has all consents in final states with one or more granted or refused states
Completed
The case is considered complete that will eventuate (Road Managers approved application)
Application Refused
Case has resulted in the application being refused (Road Managers refused application)
Closed – In Principle
When an in-principle application has been completed (PBS vehicles)
Closed - Superseded
When a case has been renewed or amended
Consent Status Workflow
Expand Consent Status Definitions
Expand title Click here to view Consent Status
Reason
New
Consent has been issued to Road Managers
Granted Notice
When consent is not required as the request can operate under notice
Granted Pre-Approval
The consent is granted using a pre-approval held by the NHVR and Road Manager
Closed – Withdrawn*
Case withdrawn by the Customer or Regulator
Closed – Duplicate*
Case has been identified as a duplicate of an existing case
Closed – Other*
Case closed due to some other reason (see Case Notes for details)
Assigned
Consent has it’s assigned value updated from the Case Tracker prior to assessment
Assessment
Road Manager indicates that they are performing their assessment (Start Assessment button)
Overdue Decision
Consent request has exceeded the approved SLA duration (>28 days or Extended Period)
Response Received: Under Review
Road Manager has responded to the consent
Consent Extended
Road Manager has been given an extension of time
Cust Info Req’d
Consent is with Customer for more information
Closed – Non-Responsive*
Case closed due to non-responsive customer (No response for 14 days)
Granted with Con’s
Regulator user reviews and accepts the consent as Granted with Conditions
Refused
Regulator user reviews and accepts the consent as Refused
Granted
System automatically accepts the response