High level overview of the Road Manager decision process

The Road Manager Portal offers a broad range of functionality and tools to support Road Managers in their role in reviewing permit applications and providing consent.

Below is a high level overview of the process as undertaken in the NHVR portal.

1. From the Home screen, click on a Permit Case No to open the case.
2. From the case view you will be able to see the following tabs:
   • Case Details
   • Case Management
   • Route Management
   • Decisions
   • Timelines
3. Select the CASE MANAGEMENT tab.
4. Click the Start Assessment button.
5. You will be prompted to add a work note.
6. Select the ROUTE MANAGEMENT tab to review the proposed route.
7. Select the DECISIONS tab to:
   • Approve with No Conditions
   • Approve with Conditions - select from various condition sets, templates or add your own
   • Refuse
   • Case Status will change accordingly
     
8. To propose an alternate route:
   • Use the ROUTE MANAGEMENT tab to map an alternate route. Click Save Alt.
   • Select the CASE MANAGEMENT tab, then REQUESTS tab.
   • Click Information Request button.
   • Select the Alternative Route Proposal template.
   • Click the Route ID box to display the Alternate Route History, select your saved route.
   • Attach any reference files.
   • Submit
   • Case Status will change
     
9. To request an extension of time:
   • Use the CASE MANAGEMENT tab, then REQUESTS tab.
   • Click Request an Extension of Time.
   • Choose date.
   • Select template, eg. Road Manager assessment required.
   • Submit
   • Case Status will change
     
10. To request extra information from the customer:
    • Select the CASE MANAGEMENT tab, then REQUESTS tab.
    • Click Information Request button.
    • Select from a range of templates.
    • Attach any reference files.
      
    • Submit
    • Case Status will change