Background information

The Road Manager module of the NHVR portal is the tool for Road Managers to use to respond to requests and review decisions. Tools include:

• Consent management
• Route management
• Decision history
• Information request tools
• Data quality
  
• Activity reporting
• Status monitoring
• Workflow management
  

Benefits of the NHVR portal over previous processes:

• Reduction of time to process applications
• Emails were an inefficient process
• National consistency and standardisation of decision making
• Transparency of permit decisions
• Improved customer applications through process
• Records and history all maintained within a single systems that is accessible
• Single application number / permit case number / reference number