Managing all of your customer account information, including users and access.
Step-by-step guide
From the Account screen, click on the Manage customer account in the centre of the screen or use the side navigation or top navigation.
...
You will need to be an ACCOUNT ADMINISTRATOR to be able to make changes to the customer account.
- Navigate to Account > Manage customer account on the side bar menu.
- View Details, Users, Logo information using the tabs.
- Select Details tab.
- Check the account information using the drop-down to open each section – Contact details, Entity details, Billing details.
- Make any amendments required.
Save.
Warning Make sure you check you are in the correct customer account before you make any changes. See the Customer Account name in the top navigation.
...
Select Change active account
...
to switch to another account.
...
Here you can update/ view:
Contact Details
Entity Details
Billing Details
Users and access
Logo
Tip Entity Details are extracted from the ABN register. These details can only be updated from the registered information. If they are changed on the ABN register, Refresh ABN
...
Extract to update the portal information.
...
Select Users tab or view active users from the Details
...
tab
...
Select the account level and see or change (administrator access only) the status of the account access.
...
.
...
Click on user name or image to Manage customer account membership.
Add / amend User details, Access level or Account activation as required.
Tip The top section containing User email and User phone, can only be updated by the User. See My Profile.
...
Adding additional user information, eg. Position, Division can be useful to use as a filter in the user list.
Select Logo tab.
...
...
Related articles
Filter by label (Content by label) | ||||||||||||||||||
---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
|
...
hidden | true |
---|
...
Add or change Logo.
Save.